1.1. In order to serve you in the best and most thorough way, our company offers a choice of payment methods for the products you are interested in buying. In this context, we offer you the possibility to choose, as described below, the payment method for the products you are interested in buying, i.e. a) via credit card, b) through a third-party online payment service provider, like PayPal for example, c) through cash on delivery only for the Attiki prefecture, Greece (see full list), d) through payment in cash, which applies for the collection of the order from our Distribution Centre. Please note that it is not possible to combine different payment methods for one order.
1.2. More specifically, we accept payments by VISA, VISA Debit, MasterCard, Maestro, PayPal, and ELENIANNA' S Gift Cards. We also accept cash on delivery payments but ONLY within Greece and without extra charge within the Attiki prefecture (see full list) and with an extra fee of €2,0 for the rest of Greece (including VAT). We also accept account deposits. Please note that we do not accept cheques as payment for your purchases.
1.3. Upon payment with all Credit Cards and if EURO, USD or GBP is selected, the customer is not charged with any currency exchange fees. If all other currency is used (including EURO, USD or GBP), then customers are charged with the applicable currency exchange fees. Attention: If the selected payment method is cash on delivery, the payment can be effected only in Euro.
1.4. Provided that you have selected a credit card as a payment method, the transaction will be executed and completed by one of our trusted partner banking institutions which provides all the guarantees of security in electronic transactions. More specifically, your transactions in our electronic shop are protected by maximum online security systems (SSL-128 bit and digital certification from VeriSign Inc.) since they are governed as solemnly declared by our partner banking institution by the PCI/PSS protocol which guarantees a secure transaction environment for many large enterprises worldwide. The collection and processing of the payment information you send us are done exclusively by the partner banking institutions, which are solely responsible for their processing for the completion of the payment.
1.5. In case you choose to pay by credit card, you are advised to be present during the receipt of your order having your credit card or identity on you. If the order is placed under the information and on behalf of a company, you must use a corporate credit card. That is to say, it must be issued in the name of the corresponding company. Also, at the time of delivery, the authorized holder of the credit card is advised to be present with his/her credit card and identity. In any case, if a person who states that he/she represents you and acts on your behalf upon your verbal authorization appears at the delivery address you have indicated to the distributor, then the distributor reasonably accepts that that person acts in that capacity.
1.7. Please note that payment upon receipt of your order at your site - CASH ON DELIVERY - only applies within Greece, without extra charges within the Attiki prefecture, (see full list). You pay our company's employee-only in cash and in Euro upon the delivery of your order at your site, after having checked the product you receive. Cash on delivery cannot be used for multiple deliveries. Furthermore, when you pay with cash on delivery, the “elenianna's points” you may be entitled to will be credited to your account only after you have paid the amount due. The same applies in case you collect the products from our company's distribution center provided that you pay on the spot in cash.
1.8. According to the current tax provisions, receipts of over €500 issued to individuals (Retail Receipt) and to professionals/enterprises (Sales Invoice) should be paid off ONLY in the following ways: